News & Events

Would you like to subscribe?

• You can easily subscribe to Update by filling out a simple online form.
• _
  … other newsletters
  
  
• Automation Today
• e-News

Request information

• ... on one or more products from the current issue.
• _
  … or on products from back issues
  
  
• Update #15
• Update #14
• Update #13
• Update #12
• Update #11

UPDATE #14

• Summary

Download full PDF

• Click here to download a full pdf of the current issue (0.9 MB)

In this issue:

• Kinetix 6200 Modular Safe Speed Servo Drive
• 6181F/P Integrated Display Computers
• PanelView Plus with Marine Certification
• PanelView Plus Compact, your Cost-Affective Operator Interface for Integrated Architecture
• Enhanced Version of Stratix 8000 Modular Managed Switches for Improved System Flexibility and Productivity is Available
• New Linear Servo Motors Provide Reliable, Cost-Effective, High Performance Linear Motion Capabilities
• Allen-Bradley MP-Series and TL-Series Electric Cylinders Offer Machine Builders Improved Flexibility and Efficiency
• Updated FactoryTalk View Software Helps Engineers Reduce Implementation Time for Visualisation Applications
• Minotaur MSR42 Safety Controller for Guardshield Micro 400 Safety Light Curtains
• 440G-MT Guardlocking Safety Interlock Switch with Diagnostic Outputs and True Key Operation
• SafeZone Safety Laser Scanner now Available with Single Zone or 4 Zone Detection
• KwikLink Lite Media and Configuration Terminal Simplifies DeviceNet Connectivity, Commissioning and Troubleshooting
• Extended Line of Solid-State Contactors
• E1 Plus Remote Indication Display 193-ERID

Knowledge-Centred Support – The Evolution of TechSupport

Knowledge-Centred Support Philosophy
Knowledge-Centred Support (KCS) is a new methodology and set of practices withinour TechSupport offering that focuses on capturing, structuring and re-using knowledge.
By converting the experience of our engineers into Knowledgebase articles, problems can be solved once and used repeatedly – reducing resolution time and resolving up to 85% of issues on the first call.

For more information, please e-mail us at: info_update@ra.rockwell.com ref: 'KCS'.



Knowledgebase – Your Online Support Tool

Whatever the level of your TechConnect agreement, you have access to Knowledgebase – an online database containing over 61,000 value-added, application-oriented articles covering Rockwell Automation products, software and services . Many are reserved for contract customers, however, there are some articles open for public access.
Knowledgebase empowers engineers to resolve issues before calling TechSupport and improve their knowledge in the process.
Knowledgebase also offers an instant access chat functionality which is available from 9am to 4pm, local time throughout Europe, Middle East, and Africa in several different languages.
You can learn more on knowledgebase on the following url: http://www.rockwellautomation.com/knowledgebase/

For more information, please e-mail us at: info_update@ra.rockwell.com ref: 'knowledgebase'.