eConnect


Our eConnect program provides on-line resources and limited phone support for companies that have non-critical support issues, few planned process improvements, or significant internal troubleshooting capabilities across all shifts.
eConnect includes unlimited on-line access to Rockwell Automation support specialists (with a one business-day response), software updates downloadable via the web, and three phone support cases (per supported product family)*.
eConnect features include:
- 3 phone support cases per product family (8 a.m. to 5 p.m.)*
- Software Updates and Control-, Flex- and CompactLogix Flash Firmware (web)
- On-line Support Requests
